Booking terms

Last updated 13 September 2026. Plain-language summary first; the numbered terms are what applies.

In short: we take your booking and pass it to the dive operator. The operator runs the diving and is responsible for it. You pay a deposit to us by card once availability is confirmed; the balance goes to the operator unless we tell you otherwise. If you cancel, the operator's cancellation rules apply and we pass them on without adding our own fees.

1. Who we are. We act as a booking agent for independent dive operators (dive centres, liveaboards and freediving schools). Each booking covers a single service delivered by one named operator. We do not combine services into a package.
2. The contract. The contract for the diving service is between you and the operator. We forward your booking, collect the deposit on the operator's behalf and confirm the booking to you in writing.
3. Prices. Prices are shown in Thai baht (with other currencies for reference) and are the operator's published prices at the time of booking. National park fees, equipment rental, insurance and certification fees are listed separately where they apply.
4. Payment. Nothing is charged when you send a request. After we confirm availability you receive a secure card payment link for a deposit of 20% (or the full amount if you choose). Payments are processed by Stripe; we never see your card details.
5. Changes and cancellation. The operator's own change and cancellation terms apply and are shown in your confirmation. We do not add cancellation fees of our own. Refund timing follows the operator's terms and the card network's processing times.
6. Fitness to dive. Diving requires a completed medical statement and, in some cases, a physician's sign-off. The operator decides on the day whether you can dive. A refusal for medical or safety reasons is handled under the operator's terms.
7. Insurance. Dive and travel insurance are not included. We recommend dive-specific cover (for example DAN) for every booking.
8. Our commission. We are paid a commission by the operator. It is included in the operator's price; you never pay more than booking direct.
9. Data. We share with the operator only what is needed to run your booking: name, contact details, dates, group size and certification level. We do not share your details with any other supplier.
10. Problems. If something goes wrong with the diving, tell the operator first and us second; we will help resolve it. Complaints about our booking service go to bookings@godivetrips.com.